Due to the medical nature of our products, opened packages cannot be returned.
UNUSED AND UNOPENED PRODUCTS
You may return any unused and unopened product within 30 days of receipt for a refund or exchange. Refund will be for the price of the product and will not include any shipping and handling charges paid at time of purchase. Customer is responsible for sending the product back to us for a refund.
Any NewGel+ and NewGel+E product determined to be defective within 14 days of receipt of the product will be replaced free of charge.
TO RETURN A PRODUCT
1. Contact us via email at firstname.lastname@example.org or call us 1-847-412-1000 and provide us with your order number and the reason for the return.
2. Once we receive your request, we will issue you a Return Authorization Number (RA#) and the correct address to ship the product to.
3. Please write the RA# on the outside of the package you return to us. We recommend using U.S. Postal Service Certified Mail so you can track the return and make sure it was received. We are not responsible for returned packages that may be lost in transit. Customer is responsible for return shipment charges.
Products returned without an RA# WILL NOT receive a refund.
Refund eligibility is determined once your return is received and inspected.
Customer returns will be processed within five business days of receipt of product.
If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, please contact our Customer Service Department via email at email@example.com or by phone at 1-847-412-1000
Newmedical Technology, Inc. reserves the right to charge a 20% restocking fee for any unused and unopened returns that do not meet the criteria outlined in this policy.