Return Policy
Newmedical Technology, Inc. will accept products for return under the following conditions.
RETURNS FOR CREDIT TERMS and CONDITIONS:
Products will not be eligible for credit if the product is expired, defaced, altered, damaged, or is otherwise in non-saleable condition. Products with broken seals, over labeling, or where the product or sealed packaging has been tampered with will not be accepted for credit.
Products processed in error by Newmedical Technology can be returned for full credit if the item is returned within 30 days of order fulfillment.
- Eligible returns within 30 days: Products may be returned for full credit.
- Eligible returns within 31-90 days: Products may be returned less a 20% restocking fee.
- Returns after 90+ days: Products not eligible for return.
Products returned for credit must be returned in original packaging with all accessories and documentation included.
RETURN MERCHANDISE AUTHORIZATION PROCESS:
All returns must have prior Return Authorization (RA) from Newmedical Technology before shipment. All returns must be sent prepaid by customer to Newmedical Technology and the RA number must be prominently displayed on the shipping carton and shipping documents.
If the return is due to an Newmedical Technology error, Newmedical Technology will bear the cost of returning the item to Northbrook, IL.
Products returned without an RA or outside this policy will not be returned to customer nor processed. To return products to Newmedical Technology please contact our customer service department at (866) 639-6331. RAs are valid for 30 days from date of issuance.
Credits will be issued against buyer’s account only; no cash refunds will be issued including request for credit-on-credit cards unless management approves.
For more information, contact your local Newmedical Technology sales representative, or call (866) 639-6331. https://www.newmedical.com/
PRODUCT COMPLAINTS:
If this a medical emergency please call 911.
To report a complaint, including any adverse event customers should contact Newmedical Technology’s Customer Assistance Center by phone at +1(866) 639-6331.
Complaints submitted by email should include a completed Customer Problem Report.